Duo Mobile receives a device notification (often referred to as a "push notification") when an access attempt is made that users only need to acknowledge from their phone. Installing Duo Mobile on a personal smartphone offers the most flexible and secure method of authenticating to any of AU's Duo-protected systems. The OIT Help Desk can be reached at or 20. If you find yourself traveling and unable to authenticate or register a new device, the OIT Help Desk has several methods that they can use to provide you access to your AU accounts. Regions with noteworthy advisories on using Duo are as follows: The Duo Mobile app can be installed on one device, and carried with you from country to country without ever needing to re-enroll. SMS- and call-based authentication are less recommended for our travelers, due to the inherent need to re-enroll a new phone number in each new country.
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